Cancellation Policy
Here at Morvern Valley we pride ourselves on having an easy to understand, fair cancellation policy.
If you cancel prior to 21 days no deposit will be lost – providing your dates for your cottage can be resold – however if the time you have booked is not relet 50% of the total cost of your stay (i.e. your full deposit) will be retained.
If you need to change your dates after booking, we are happy to swap your deposit onto other dates – but it is important to note that this is still dependent that your original dates for your cottage can be resold FIRST – if not relet 50% of the total cost of your original dates (i.e. your full deposit) will still need to be retained. (Otherwise we would have no income at all during your original dates)
Your full payment is due 21 days prior to your booking. If you cancel for any reason within the 21 day period of the commencement of your holiday, 100% of the total cost of your stay, (i.e. your full tariff) will be retained.
Once again, even at this late stage, if we can resell the dates at the same price you will receive all your monies back.
If you find you need to leave the property early for any reason, please understand the full tariff for your entire stay is applicable – no money will be refunded for unused time.
Part cancellation of your booking is not accepted. For example if you book all 3 cottages for a large group you will need to continue with booking all 3 Cottages and pay 100% tariff that was due – even if some people in your group decide they cannot come – or you can cancel the entire booking subject to the above.
Things can happen in your life and you may need to cancel your holiday – please consider having travel insurance.
1. Exemption to the cancellation policy – re Covid 19
Provided it is a complete Sydney lockdown like last time – (not just a recommendation) we will change dates and offer you a selection of some dates but this will be over a distinctly limited amount of weeks. Not all dates will be available.
You need to contact us urgently after the mandated lockdown ends within 30 days of its end to book in your replacement or new dates will not be offered to you. Dates may not be of the same format or the exact same value.
No one was at a loss the last times, and we will be offering the same again.
If however you get sick, your suburb is mandated as shutdown but not every suburb of your LGA, or you are personally put into isolation, or you do not want to travel, but the Sydney population legally can, you would be held to the cancellation policy.
Please note some travel insurances companies ARE offering Covid protection policies for delayed travel – perhaps look into this.
We ALWAYS recommend travel insurance as part of our cancellation policy.
We are unable to offer postponements – which we understand sounds like such a valid ‘easy’ alternative – but this doesn’t work for us, as animals still need to be cared for fed, bills paid, and staff kept on to work with the animals and the farm functioning. On a farm stay it is not linen and cleaning that is the cost. We are one hundred percent booked and booked well in advance – so having your cottage unbooked is a direct loss.
This is our farming families ONLY income.
Thank you for your understanding, and please do not hesitate to contact us for the appropriate paperwork to enable your insurance claim.
