Cancellation Policy


OUR STRICTLY held Cancellation Policy !!!

Here at Morvern Valley we pride ourselves on having an easy to understand, fair cancellation policy.

If you cancel no deposit will be lost – providing your dates for your cottage can be resold – however if the time you have booked is not relet 50% of the total cost of your stay (i.e. your full deposit) will be retained.

If you need to change your dates after booking, we are happy to swap your deposit onto other dates – but it is important to note that this is still dependant that your original dates for your cottage can be resold FIRST – if not relet 50% of the total cost of your original dates (i.e. your full deposit) will still need to be retained. (Otherwise we would have no income at all during your original dates)

Your full payment is due 21 days prior to your booking. If you cancel for any reason within the 21 day period of the commencement of your holiday, 100% of the total cost of your stay, (i.e. your full tariff) will be retained.

Once again, even at this late stage, if we can resell the dates at the same price you will receive all your monies back.

If you find you need to leave the property early for any reason, please understand the full tariff for your entire stay is applicable – no money will be refunded for unused time.

Part cancellation of your booking is not accepted. For example if you book all 3 cottages for a large group you will need to continue with booking all 3 Cottages and pay 100% tariff that was due – even if some people in your group decide they cannot come – or you can cancel the entire booking subject to the above.

Things can happen in your life and you may need to cancel your holiday – please consider having travel insurance.

Last edited by Julie on October 13th 2018 at 2.35 am

 

GET TRAVEL INSURANCE, THINGS HAPPEN IN LIFE !!!  Added by Julie May 20th 2020 at 3.21 pm

If you decide you cannot come for any reason WHATEVER reason including force majeure or any other calamity, you will be held to the above cancellation policy.

Simply transferring dates sounds easy but is not an option as mentioned in point 1) of our cancellation policy.

During the Bushfire crisis and Covid19 we went over and above our cancellation policy. We will however not be doing this again.

Long after the travel restrictions are lifted we will still be feeling the impact financially, and this is after the drought, and the bushfires too.

Please take out insurance, or perhaps use a credit card which has insurance, but please recognise  it is essential to cover yourselves,

We are unable to ever again cover guests who have been ‘caught short’ choosing to ‘take the risk’ thinking it’s only intrastate and close – to save money by choosing not to take out travel insurance.

Travel Insurance isn’t just for overseas holidays – consider travel insurance to protect your money.

Coming to Morvern Valley is at your own risk – we recommend having travel insurance, it is quite inexpensive – examples of short term travel insurance is at the following links:

http://www.medibank.com.au/travel-insurance

 

https://www.allianz.com.au/travel-insurance

 

https://www.covermore.com.au

 

 

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